Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you ("Client" or "you") and Discoverr Insights ("Company," "we," "our," or "us") concerning your access to and use of our virtual assistant and online secretariat services.

By engaging our services, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using our services.

2. Company Information

Company Name: Discoverr Insights
Registered Address: Colinton Mains Dr, Colinton, Edinburgh EH13 9AH, United Kingdom
Contact Phone: +443456779240
Email: [email protected]
Website: discoverr-insightss.com

3. Services Description

Discoverr Insights provides professional virtual assistant and online secretariat services including but not limited to:

• Administrative support and document management
• Data entry and database management
• Customer service and communication support
• Digital marketing assistance
• Event planning and coordination
• Basic financial administration support
• Research and information gathering

Services are provided remotely by qualified professionals based in the United Kingdom.

4. Service Agreement and Scope

4.1 Service Proposals

All services begin with a detailed proposal outlining the scope of work, deliverables, timelines, and costs. This proposal, when accepted by both parties, forms part of these Terms.

4.2 Modifications

Any changes to the agreed scope of work must be documented in writing and approved by both parties. Additional charges may apply for scope changes.

4.3 Service Standards

We commit to providing services with professional competence and in accordance with industry best practices. We maintain appropriate insurance coverage for our business operations.

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Grant appropriate access to systems, documents, and resources as required
• Respond to requests for information or clarification in a timely manner
• Comply with all applicable laws and regulations
• Not request services that violate UK laws or regulations
• Maintain confidentiality of any login credentials or access information provided

6. Payment Terms

6.1 Pricing

Service fees will be clearly outlined in the service proposal. Prices are quoted in British Pounds (GBP) and exclude VAT unless stated otherwise.

6.2 Payment Schedule

Payment terms are Net 14 days from invoice date unless otherwise agreed. For ongoing services, invoices may be issued monthly or according to agreed milestones.

6.3 Late Payments

Late payments may incur charges as permitted by the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for accounts more than 30 days overdue.

6.4 Disputed Invoices

Any billing disputes must be raised within 30 days of invoice date. Undisputed portions of invoices remain due for payment.

7. Confidentiality and Data Protection

7.1 Confidentiality

We maintain strict confidentiality regarding all client information and business operations. Our team members are bound by confidentiality agreements.

7.2 Data Protection

We comply with UK GDPR and Data Protection Act 2018. Client data is processed in accordance with our Privacy Policy, which forms part of these Terms.

7.3 Data Security

We implement appropriate technical and organizational measures to ensure data security, including encryption, access controls, and regular security assessments.

8. Intellectual Property

8.1 Client Ownership

All work products created specifically for clients remain the property of the client upon full payment for services.

8.2 Pre-existing Rights

We retain ownership of our methodologies, templates, and general knowledge. Clients receive a license to use deliverables for their business purposes.

8.3 Third-party Materials

Any third-party materials used in service delivery remain subject to their original licensing terms.

9. Limitation of Liability

9.1 Service Limitations

Our services are provided on an "as is" basis. While we strive for accuracy and quality, we cannot guarantee that our services will be error-free or meet all client expectations.

9.2 Liability Cap

Our total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific services that gave rise to the claim.

9.3 Excluded Damages

We shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, pandemics, or technical failures.

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services with 30 days written notice. Project-based services continue until completion unless terminated for cause.

11.2 Termination for Cause

Either party may terminate immediately for material breach, non-payment, or violation of these Terms.

11.3 Effect of Termination

Upon termination, all unpaid fees become immediately due, and we will return or securely destroy client data as requested.

12. Professional Standards and Compliance

12.1 Regulatory Compliance

We comply with all applicable UK laws and regulations, including employment law, data protection, and business regulations.

12.2 Professional Conduct

Our team maintains high professional standards and receives ongoing training to ensure competency in their areas of service.

12.3 Conflicts of Interest

We will disclose any potential conflicts of interest and work with clients to resolve them appropriately.

13. Quality Assurance and Service Levels

13.1 Service Delivery

We aim to deliver services within agreed timelines and to specified quality standards. Specific service level agreements may be included in individual service proposals.

13.2 Performance Monitoring

We regularly review our service delivery and welcome client feedback to ensure continuous improvement.

13.3 Remediation

If services do not meet agreed standards, we will work with clients to remediate issues at no additional cost.

14. Insurance and Risk Management

We maintain appropriate business insurance including professional indemnity and public liability coverage. We implement robust risk management procedures to minimize service disruptions.

15. Communication and Reporting

Regular communication schedules and reporting requirements will be established for each client engagement. We provide various communication channels including phone (+443456779240), email, and video conferencing.

16. Dispute Resolution

16.1 Informal Resolution

We encourage informal resolution of disputes through direct communication between the parties.

16.2 Formal Procedures

Unresolved disputes shall be subject to mediation, and if necessary, arbitration under UK law.

16.3 Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of English courts.

17. Amendments and Updates

We may update these Terms from time to time. Significant changes will be communicated to clients with reasonable notice. Continued use of our services after changes indicates acceptance of updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with any service proposals and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

20. Contact Information

For questions about these Terms or our services, please contact us:

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.