Privacy Policy

1. Introduction

Discoverr Insights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website discoverr-insightss.com or use our virtual assistant and online secretariat services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms or request information
• Subscribe to our newsletter
• Communicate with us via phone, email, or other channels

This information may include:

• Name and contact information (email address, phone number, postal address)
• Business information (company name, job title, industry)
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our virtual assistant services
• Processing and fulfilling service requests
• Communicating with you about our services
• Sending newsletters and marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our virtual assistant services
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: For compliance with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Client data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing data: Retained until you withdraw consent or for 3 years from last interaction
• Website analytics: Retained for 2 years for performance analysis

8. Your Rights Under UK GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

12. International Data Transfers

As a UK-based company, we primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For matters specifically related to data protection and your rights under UK GDPR, you may contact our Data Protection Officer at: [email protected]

16. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113